At Roland Hikes, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund policy below.
Eligibility for Returns
You can request a return within 7 days of receiving your order. To be eligible, the items must be unused, in the same condition that you received them, and in the original packaging. Products that are damaged due to misuse or improper handling are not eligible for a return.
How to Request a Return
To initiate a return, please contact us at [email protected] with your order number and reason for return. Our team will provide instructions on how to return your items.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days. Since we operate with Cash on Delivery payments, refunds will be issued either via bank transfer or another agreed-upon method.
Partial Refunds
Partial refunds may be granted in certain cases, such as items not in their original condition, damaged, or missing parts not due to our error.
Shipping for Returns
The cost of returning items is typically borne by the customer unless the return is due to a defective or incorrect product. We recommend using a trackable shipping service to ensure your return reaches us safely.
Contact Us
If you have any questions about our return and refund policy, please contact us at [email protected].